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SALES MANAGER

Job Profile

  • Oversee and drive the achievement of the target assigned
  • Based on the commitment to the target, design and implement the action plan and activity to achieve the target
  • Strengthen local and overseas networks
  • Manage exports sales activities and functions
  • Manage and coach the sales/CS team to support the target achievement
  • Possess a sound understanding of the Seasonality, cargo flow and Trade balance in the assigned area
  • Co-ordination with other Depts. viz. Operations, to confirm necessary service deliverable to the customers is achieved & Finance for Overdue Outstanding etc.
  • Work and coordinate with entire sales team to improve the lifting, revenue items, collection ratio and all kinds of target assigned
  • Provide the right cargo forecast to concerning parties in order to get the right support and result
  • Effective target customers development aiming to achieve the KPI lifting
  • Maximize revenue negotiations and collections by dealing with the customer directly
  • Effective target customer preparation and customer pool management and development. Including existing, potential, lost customer management
  • Customer relationship management and ownership. Regular review of Sales visit record, customer demand, support record, and concerning customer detail
  • Act as the window to work on necessary interaction with customer including but not limited to - Long stay, overdue payment collection, claim and other related function
  • Customer experience enhancement. Customer service improvement
  • Coordinate with partners or competitors to enhance the understanding and improve the product design
  • Propose new revenue items, ancillary charges adjustment and concerning items collection mechanism enhancement to help improve the revenue
  • Market intelligence collection and information integration for necessary study and survey

Experience

10 - 15 years relevant Liner / NVOCC experience

Skills

  • Excellent Communication Skills - Spoken & Written
  • Leadership skills
  • Computer Profeciency 

Education

Graduation MBA – Shipping & Logistics, distinct advantage

Location

MUMBAI