Refund Policy Details


ENTITIES

The Refund Policy (“this policy”) applies to transactions which are done with Abrao Group Entities (“Group Entities”) as follows:

  • Omega Shipping Agencies Private Limited
  • Poseidon Shipping Agency Private Limited
  • Aissa Maritime Private Limited

REFUND SCENARIOS

Generally, payment by Customer to Group Entities is made against invoice which is issued to Customer basis “agreed value of service” (consideration) provided by Group Entities. Therefore, there ought not be a case for refund (amount payable to Customer by Group Entities) except in following scenarios:

  • Container Security Deposit
  • Duplicate / Excess Payment
  • Adjustment to consideration

REFUND PROCESS

Customer would be able to adjust refund against outstanding invoices using Portal.

  • Customer is ineligible for refund in case value of outstanding invoices is higher than value of refund.
  • Where Customer is eligible for refund and applies for same on Portal, Customer would need to provide bank details along with copy of cancelled cheque.
  • In case refund has to be processed in favour of third party (who is not the invoicing party), Customer needs to provide NOC letter along with KYC documents of third party
  • In case of Container Security Deposit, Customer need to submit physical application along with required document to enable the issuance of Credit Note post which refund could be initiated from Portal.
  • Portal provides “unique” access to Customer for each product (service offered by Group Entities) and related GSTIN / geolocation.Accordingly, adjustment of refund against outstanding invoices or processing of refund would be allowed within the same unique product and related GSTIN / geolocation.

CHANGES TO THIS REFUND POLICY

Abrao Group reserves the right to update/amend and/or delete the refund policy at any time without providing prior notice to you. Any updates in our refund policy will be posted on this page so that you are always aware of our policies. Please check back frequently to see any updates or changes to our refund policy.

How to contact Abrao Group:
India:
Abrao Group Solutions
610 A Wing, Kohinoor City Commercial I Kirol Road,
Off LBS Marg, Kurla (West), Mumbai 400070
Phone No: +91 22 67141700
Email: info@abraogroup.com